Should you need to amend or cancel your booking, we require at least 24 hours notice prior to your appointment in order to issue a refund. Cancellations or changes that occur less than 24 hours prior to the appointment will not be issued a refund and will be charged the full amount of the booking price.
If you are running late for an appointment email us at firstname.lastname@example.org. If you are more than 15 minutes late, you may have to forfeit your appointment without refund (subject to the professional's availability to wait for you). If the professional is running late, we will notify you in advance - however we do allow a 10-15 minute window of time due to regular traffic issues in Dubai! In general, timeliness is of utmost importance to us and our professionals, so rest assured that they will make every effort to be on time.
Our booking system is kept as up-to-date as possible, so if you are having trouble finding a professional, it may be peak hours. Please email us at email@example.com